Privacy Policy

This Privacy Policy describes how Adour (the "Site" or "we") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from (the "Site").

Collecting Personal Information

To provide the Services, we collect personal information about you from a variety of sources, depending on your interaction with us this will determine the information we collect and use.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, email and phone number.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
  • Account information including your username, password, security questions.
  • Shopping information including the items you view, put in your cart or add to your wish list.
  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Third-Party Services

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfil your orders and provide you with products or services you have requested, in order to perform our contract with you.
  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

How We Use Your Personal Information

We use the information that you have inputted into our website such as order information that includes payment and shipping information. We collect this to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to communicate with you, send you emails about our store, new products, promotions and other updates with your consent and screen orders for any potential fraud and risks.


Adour Lingerie uses cookies to improve your browsing experience and to create a secure and effective website for our customers. By using this website you are in agreeance that we may keep and access cookies on your devices, unless you have disable cookies.

Disclosing Personal Information

In certain cases, we may disclose your personal information to third parties for legitimate purposes if we are required to do so or in the circumstance that you violate our Terms of Service.

Third Party Websites & Links

Our Site links may direct you to other online platforms operated by third parties. If you click on links to sites not controlled by us, it is your responsibility to review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy and reliability of information provided on these sites. 

Your Rights

Depending on where you live, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or erased. If you would like to exercise this right, please contact us through the contact information below. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.


Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at